I am a traveller and a tourism & hospitality professional. With more than 20 years of expertise in various sectors of tourism, I understand the industry from different perspectives.
As entrepreneur, project manager, trainer and faciliator I support in realising ideas & projects, founding businesses, developing & managing workflows, processes and services and I offer management & staff training.
My main topics are client communication online & offline, design of services & processes with the focus on customer friendliness, offline & online distribution and sustainability.
Mahatma Gandhi once said these wise words. Also for me tourism isn't just an 'industry'. Travelling connects people, cultures, languages, tastes, communities and societies.
That's why I always loved to work in this field and I am highly interested in creating a more sustainable future within tourism.
Tourism and Hotel Industry both are dominated by many small businesses on the one hand side and a concentration of few really big market leaders on the other. That is why I am used to work for all kind of types of businesses: owner or family run SMEs as well as large groups and corporations.
Some of my renowned clients are TUI, Booking.com, Accor Hotels, Motel One, Deutsche Hospitality, InterContinental Hotels Group, Destinations like Sylt, Lech-Zürs, Zermatt, Småland, Skåne and Tourism organisations like Vorarlberg State Tourist Office and Visit Sweden.