ORM Support & Feedback Management

Online reviews are crucial to customers' purchase decision respectively guests' booking decision. Dealing with reviews professionally means more success. But it is very time-consuming and not that easy. Benefit from my more than 10 years of experience with online reviews and communication with guests in general. I would be pleased to take over your online reputation management and complaint management including writing management answers professionally. Not only for hospitality businesses. Also other branches can benefit from my knowledge.

Services that I offer to individual accommodation providers, restaurants, hotels, chains and co-operations and also other businesses dealing with online-reviews:

  • Managing Listings on review platforms (Booking, Tripadvisor, Google, etc.) including text, photos, descriptions etc.
  • Managing Online Reputation incl. developing guidelines, monitoring and evaluating reviews and texting professional comments on reviews and ratings
  • Managing guest feedback incl. responding to complaints

Next Step: Online-Meeting or contact

Simply schedule an online meeting via the link provided below to discuss further details or contact me by phone, e-mail or the chat at the bottom right of this website.